Placing an order

Huge apologies but we are currently unable to ship to Canada or the USA. If this changes we will let you know.  This is because we cannot find an insurance company to cover us if we ship to these countries. We are working hard to change this, as we don't want to exclude any of our customers. If you have questions about this please get in touch. 

Due to the high number of parcels not reaching their destination we have decided to send all our overseas orders Royal Mail Tracked and Signed. We're sorry but this means a substantial hike in the cost of shipping. Your order total does not include any taxes or charges you pay when your order reaches it's destination. You will need to keep a close eye on your spam as we are finding the email notification from some tax offices are going into spam, and some parcels are being returned to us, or just disappearing, due to unpaid tax. We apologise for the inconvenience and hope the situation improves soon! 

Navigate to the product you wish to purchase. Click on the colour you want and add the amount into the quantity box. Click the add to cart button. Continue shopping or click the basket button and follow the prompts for delivery and payment. 

If we don't have the amount of  product you want in stock a notice will come up telling you how many we have. We can usually order more if you contact us. Stock levels are not controlled by an automated system. If you have ordered something we have sold out of in store before we can take it off from the website we will let you know. Normally we will order it for you and let you know when it's due in. We may need to refund on certain items, especially unique skeins or sale basket products. 

PDF files are downloaded directly from our Payhip store, a link for this can be found on the home page.

For custom orders please contact us. If you are in a hurry for your order please contact us before ordering, especially for dyed to order yarns, so we can give you a realistic time frame for dispatch.

Click and Collect

Our click and collect delivery option is available within a 25 mile radius of the shop. If it doesn't give you the option at checkout and you want to collect please contact us. Please put your address in to get the click and collect option to appear. The system needs to know where you are to judge the distance from the shop.

Shipping

Our shipping charges are based on the combined weight of items in your cart at checkout. Orders will be sent by Royal Mail Click and Drop and collected by the Postman, Orders are packed Tuesday to Friday. Any orders received after 3pm will be processed the following day. 

Dyed to order parts of your order may take a few days. We will keep you updated on the status of your order via email. We do our best to keep stock levels up to date but we sell our stock though our bricks and mortar shop as well as online, which means that occasionally we may be out of stock for something on the website. If this is the case we will contact you via email with an expected delivery date. 

Shipping includes packaging and postage. 

Thank you for your understanding.