Placing an order
Due to the high number of parcels not reaching their destination in Europe we have decided to send all our European orders Royal Mail Tracked and Signed. We're sorry but this means a substantial hike in the cost of shipping, and potential delays in despatching your order as we will have to take it to a Post Office. Your order total does not include any taxes or charges you pay when your order reaches it's destination. You will need to keep a close eye on your spam as we are finding the email notification from some tax offices are going into spam, and some parcels are being returned to us, or just disappearing, due to unpaid tax. We apologise for the inconvenience and hope the situation improves soon!
Navigate to the product you wish to purchase. Click on the colour you want and add the amount into the quantity box. Click the add to cart button. Continue shopping or click the basket button and follow the prompts for delivery and payment.
If we don't have the amount of product you want in stock a notice will come up telling you how many we have. We can usually order more if you contact us. Stock levels are not controlled by an automated system. If you have ordered something we have sold out of in store before we can take it off from the website we will let you know. Normally we will order it for you and let you know when it's due in. We may need to refund on certain items, especially unique skeins or sale basket products.
PDF files are normally sent via a Dropbox link. You can then download your file from our Dropbox to your computer or tablet. You will need Adobe to read them. If you don't have Adobe there are free versions to download from Adobe. Please be aware that due to the nature of the product we do not refund PDF files. If you are struggling to download your file please contact us and we'll do our best to help.
For custom orders please contact us. If you are in a hurry for your order please contact us before ordering, especially for dyed to order yarns, so we can give you a realistic time frame for dispatch.
Click and Collect
Our click and collect delivery option is available within a 25mile radius of the shop. If it doesn't give you the option at checkout and you want to collect please contact us. Please put your address in to get the click and collect option to appear. The system needs to know where you are to judge the distance from the shop.
Our shipping charges are based on the combined weight of items in your cart at checkout. Orders will be sent by Royal Mail Click and Drop. Occasionally we will use another courier if necessary.
If we are at a show there may be a delay in your order. Please check our events diary for details of our shows. Dyed to order parts of your order may take a few days. We will keep you updated on the status of your order via email. We do our best to keep stock levels up to date but we sell our stock though our bricks and mortar shop as well as online, which means that occasionally we may be pout of stock for something on the website. If this is the case we will contact you via email with an expected delivery date.
Shipping includes packaging, postage and transport to our nearest Click and Drop point.
Due to COVID affecting the postal service please allow extra time for your delivery. We use Royal Mail for the majority of our deliveries. Service updates for Royal Mail can be found on their website.
Thank you for your understanding.
Due to a doubling in the prices of shipping overseas we have taken the decision to send NON EUROPEAN overseas post via surface mail, which can take up to 12 weeks depending on where you are. If you would like your order faster please contact us and we can check your order weight and charge the appropriate shipping. A small parcel is typically £29 air mail, as opposed to £13 for surface mail. We apologise for any inconvenience.
|2-12 WEEKS EUROPEAN
TRACKED AND SIGNED
|8 - 12 WEEKS WORLDWIDE
We are unable to ship packages in excess of 1.9KG to international addresses. Please contact us for instructions if you need more than 1.9kg shipped to an address outside the UK. We may be able to split your order into two parcels.