How to use the website
Navigate to the product you wish to purchase. Click on the colour you want and add the amount into the quantity box. Click the add to cart button. Continue shopping or click the basket button and follow the prompts for delivery and payment.
If we don't have the amount of product you want in stock a notice will come up telling you how many we have. We can usually order more if you contact us. Stock levels are not controlled by an automated system. If you have ordered something we have sold out of in store before we can take it off from the website we will let you know. Normally we will order it for you and let you know when it's due in. We may need to refund on certain items, especially unique skeins or sale basket products.
For custom orders please contact us. If you are in a hurry for your order please contact us before ordering, especially for dyed to order yarns, so we can give you a realistic time frame for dispatch.
Our shipping charges are based on the combined weight of items in your cart at checkout. Orders will be sent by Royal Mail Click and Drop. Occasionally we will use another courier if necessary. Orders received after 3pm will normally be processed the following working day. Working days at Beaker Button are during shop opening hours.
If we are at a show there may be a delay in your order. Please check our events diary for details of our shows. Dyed to order parts of your order may take a few days. We will keep you updated on the status of your order via email. We do our best to keep stock levels up to date but we sell our stock though our bricks and mortar shop as well as online, which means that occasionally we may be pout of stock for something on the website. If this is the case we will contact you via email with an expected delivery date.
Shipping includes packaging, postage and transport to our nearest Click and Drop point.
Due to COVID affecting the postal service please allow a little extra time for your delivery.
Thank you for your understanding.
Due to a doubling in the prices of shipping to the USA we are now sending orders to the USA via surface mail, which can take up to 8 weeks. If you would like your order faster please contact us and we can check your order weight and charge the appropriate shipping. A small parcel is typically £18 air mail, as opposed to £9.50 for surface mail. We apologise for any inconvenience.
UK STANDARD (2-4 DAYS)
|5-7 DAYS EUROPEAN
|5-7 DAYS WORLDWIDE
AIR MAIL (NOT USA)
SURFACE MAIL to USA
We are unable to ship packages in excess of 1.9KG to international addresses. Please contact us for instructions if you need more than 1.9kg shipped to an address outside the UK. We may be able to split your order into two parcels.